Remote Card Fraud Investigator | Client-Focused

Canadian Imperial Bank of Commerce; Fredericton; Remote; CAD 45,000 - 60,000; Full time

Job summary

A major financial institution in Fredericton is seeking a Fraud Agent for its Credit Cards Department. In this role, you will engage with clients by resolving inquiries and investigating potential fraud cases. A supportive environment allows for remote work, ensuring flexibility. Skills in communication, critical thinking, and problem solving are essential. This full-time position offers a competitive salary and benefits.

Benefits

Competitive salary

Benefit programs

Defined benefit pension plan

Employee share purchase plan

Paid day off for personal growth

Wellbeing support

Qualifications

• Ability to work independently in a quiet workspace.
• Wired Internet connection capable of supporting excellent call quality.
• Legally eligible to work in Canada.

Responsibilities

• Answer incoming calls from credit card clients and resolve their inquiries.
• Identify and analyze potential fraud through investigations.
• Document all actions taken in relation to investigations.

Skills

Banking

Call Center

Communication

Critical Thinking

Fraud Prevention

Investigating

Problem Solving

Job description

A major financial institution in Fredericton is seeking a Fraud Agent for its Credit Cards Department. In this role, you will engage with clients by resolving inquiries and investigating potential fraud cases. A supportive environment allows for remote work, ensuring flexibility. Skills in communication, critical thinking, and problem solving are essential. This full-time position offers a competitive salary and benefits.