Remote Card Disputes Specialist

Canadian Imperial Bank of Commerce; Halifax; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading Canadian financial institution seeks a Disputes Contact Centre Representative in Halifax. The role involves responding to and resolving client inquiries regarding credit cards with a focus on customer service. Flexibility to work remotely is essential, and candidates must be fluent in both French and English. The position offers a supportive and inclusive work environment with competitive benefits and opportunities for growth.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Social recognition program

Qualifications

• Excellent communication skills in both French and English.
• Passion for customer service and resolving inquiries effectively.
• Ability to work independently with strong decision-making skills.

Responsibilities

• Respond to incoming inquiries from credit card clients in a courteous manner.
• Make outbound calls to resolve disputes and educate clients on processes.
• Manage data collection to support chargeback and other inquiries.

Skills

Call Center

Communication

Customer Service

Inbound Calls

Fluency in French and English

Job description

A leading Canadian financial institution seeks a Disputes Contact Centre Representative in Halifax. The role involves responding to and resolving client inquiries regarding credit cards with a focus on customer service. Flexibility to work remotely is essential, and candidates must be fluent in both French and English. The position offers a supportive and inclusive work environment with competitive benefits and opportunities for growth.