Remote Call Centre Specialist - CMMS & Customer Support

Black & McDonald; City of Moncton; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading service provider is seeking a Centralized Call Centre Representative located remotely. This role is pivotal in supporting work order creation and providing exceptional customer service. Candidates should have 2-3 years of experience in call centres or customer service, possess strong communication skills, and be proficient in Microsoft Office. This position offers competitive compensation and ongoing training opportunities.

Benefits

Competitive compensation

Ongoing training and development

Team events and outings

Long-term stability

Qualifications

• 2-3 years of related call centre, customer service, or dispatching experience.
• Ability to communicate effectively, both verbally and in writing.
• Must validate full vaccination prior to hire.

Responsibilities

• Support work order creation and respond to customer inquiries.
• Maintain and monitor the CMMS database.
• Document call information and produce call reports.

Skills

Customer service skills

Communication skills

Microsoft Office proficiency

Problem-solving skills

Tools

JD Edwards

Excel

Outlook

SharePoint

Job description

A leading service provider is seeking a Centralized Call Centre Representative located remotely. This role is pivotal in supporting work order creation and providing exceptional customer service. Candidates should have 2-3 years of experience in call centres or customer service, possess strong communication skills, and be proficient in Microsoft Office. This position offers competitive compensation and ongoing training opportunities.