Remote Call Center Representative (Newfoundland)

MCI; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading service provider in Canada is looking for customer service representatives to resolve customer issues and manage accounts. The ideal candidate will have a high school diploma, strong communication skills, and the ability to thrive in a fast-paced environment. This role offers competitive compensation, career advancement opportunities, and comprehensive health benefits after 90 days. If you're adaptable and reliable, we invite you to apply and join our collaborative team.

Benefits

Competitive compensation

Paid Time Off

Comprehensive health benefits

Paid training

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately.

Responsibilities

• Listen to customers and resolve their issues effectively.
• Utilize systems to manage customer accounts.
• Identify sales opportunities and upgrade products.

Skills

Organizational skills

Written communication

Oral communication

Typing speed (20+ wpm)

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Why consider this job opportunity:

• Competitive compensation with opportunities for bonuses and rewards
• Paid Time Off and paid holidays to ensure work-life balance
• Comprehensive health benefits after 90 days for full-time employees
• Significant opportunities for career advancement and professional growth
• Engaging and collaborative work environment with a casual dress code
• Paid training to enhance your skills while earning a paycheck

What to Expect (Job Responsibilities):

• Listen to customers, understand their needs, and resolve customer issues effectively
• Utilize systems and technology to manage customer accounts and inquiries
• Identify sales opportunities and apply skills to upgrade products and services
• Escalate customer dissatisfaction to the managerial team as needed
• Ensure first-call resolution through effective problem-solving and call handling

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and understanding of Windows operating system

How to Stand Out (Preferred Qualifications):

• Strong aptitude for conflict resolution, problem solving, and negotiation
• Highly reliable with a proven track record of regular attendance and punctuality
• Ability to thrive in a fast-paced environment with adaptability to change
• Exceptional interpersonal skills and ability to build relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #TeamEnvironment #CompetitiveBenefits

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