Remote Call Center Pro — Expert Customer Care

Mashreq Bank; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A dynamic technology company is seeking a motivated Call Center Representative to provide exceptional customer service remotely. The role involves handling customer inquiries professionally, resolving complaints, and collaborating with teams to enhance satisfaction. Ideal candidates will possess excellent communication skills and experience in customer service. The position offers flexible hours and numerous benefits.

Benefits

Competitive salary

Flexible work hours

Health insurance

Paid time off

Ongoing professional development

Qualifications

• Previous experience in customer service or call center role is preferred.
• Experience in remote work is a plus.
• Familiarity with CRM systems or call center software is an advantage.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information about products and services.
• Resolve customer complaints and provide timely solutions.
• Maintain accurate records in the CRM system.
• Process orders and ensure compliance with procedures.
• Collaborate with departments to resolve customer issues.
• Meet performance metrics such as response time and satisfaction ratings.

Skills

Excellent verbal and written communication skills

Strong active listening skills

Ability to multitask effectively

Proficiency in customer service software

Good problem-solving skills

Strong time management skills

Ability to adapt to different customer personalities

Tools

CRM systems

Microsoft Office

Job description

A dynamic technology company is seeking a motivated Call Center Representative to provide exceptional customer service remotely. The role involves handling customer inquiries professionally, resolving complaints, and collaborating with teams to enhance satisfaction. Ideal candidates will possess excellent communication skills and experience in customer service. The position offers flexible hours and numerous benefits.