Remote Call Center Pro — Bilingual | Growth Opportunities

MCI; Nova Scotia; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading business services company is seeking a Remote Call Center Customer Service Representative to provide support to clients. This role involves handling inquiries through various communication channels and requires strong communication and problem-solving skills. Ideal candidates should have a high school diploma and experience in customer service is preferred. Flexibility in shifts and a distraction-free home office setup are essential. Join a company that values diversity and employee growth!

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years or older.
• Preferably experienced in customer service or call center support.
• Comfortable working independently.
• Able to navigate and use multiple software systems.
• Equipped with high-speed internet.
• Flexible to work various shifts.

Responsibilities

• Handle customer inquiries professionally via phone, email, and chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues.
• Maintain records of customer interactions.
• Collaborate with team members to enhance service delivery.

Skills

Empathy

Problem-solving

Communication

Interpersonal skills

Time management

Bilingual (English & Spanish)

Education

High school diploma or GED

Tools

Software systems

Job description

A leading business services company is seeking a Remote Call Center Customer Service Representative to provide support to clients. This role involves handling inquiries through various communication channels and requires strong communication and problem-solving skills. Ideal candidates should have a high school diploma and experience in customer service is preferred. Flexibility in shifts and a distraction-free home office setup are essential. Join a company that values diversity and employee growth!