Remote Billing & Domain Services Specialist

HostPapa Inc.; Remote; CAD 50,000 - 60,000; Full time

Job summary

A fast-growing web hosting company is seeking a Billing Specialist for a remote role to facilitate customer onboarding and resolve billing issues. Candidates should have at least one year of experience in billing and strong customer service skills. The role requires excellent communication and organizational abilities, with opportunities for career advancement and flexible work arrangements. Join a diverse team that values your contributions and supports your professional development.

Benefits

Competitive salary

Career advancement opportunities

Flexible work arrangements

Qualifications

• Minimum one year of work experience in the billing department.
• Experience with billing systems and known payment gateways.
• Strong interpersonal skills.

Responsibilities

• Facilitate onboarding for new customers and gather billing information.
• Resolve customer billing issues.
• Enter billing data accurately to prevent discrepancies.
• Identify opportunities to streamline the onboarding process.
• Ensure compliance with data protection regulations.
• Provide customer training on the billing system.

Skills

Customer service skills

Communication skills in English

Organizational skills

Time management

Tools

Billing systems

Payment gateways

Job description

A fast-growing web hosting company is seeking a Billing Specialist for a remote role to facilitate customer onboarding and resolve billing issues. Candidates should have at least one year of experience in billing and strong customer service skills. The role requires excellent communication and organizational abilities, with opportunities for career advancement and flexible work arrangements. Join a diverse team that values your contributions and supports your professional development.