Remote Billing Disputes Specialist for Business Clients

Bell Canada; Montreal; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company is seeking a Client Representative for On-line Reporting and Billing Expertise in Montreal. You will resolve billing disputes and ensure a seamless customer experience. The ideal candidate should have excellent organizational skills, billing knowledge, and strong communication abilities. This full-time position offers remote work arrangements and comprehensive benefits.

Benefits

Competitive salary

Comprehensive health benefits

35% discount on services

Qualifications

• Excellent sense of organization and analysis.
• Excellent leadership and decision-making ability.
• Ability to perform multiple tasks simultaneously with changing priorities.

Responsibilities

• Responsible for opening, treating and resolving disputes.
• Contact and assist customers with billing issues until resolved.
• Coordinate and lead conference calls with internal and external teams.

Skills

Excellent verbal and written communication skills

Ability to manage stress and deal with ambiguity

Problem solving

Excellent knowledge in billing

Good judgment

Collaboration skills

Strong work ethic

Time management skills

Education

Knowledge of English

Adequate knowledge of French (for Quebec)

Tools

BCRIS

SAP

ARICS

SINGLE VIEW

REVCHAIN

Job description

A leading telecommunications company is seeking a Client Representative for On-line Reporting and Billing Expertise in Montreal. You will resolve billing disputes and ensure a seamless customer experience. The ideal candidate should have excellent organizational skills, billing knowledge, and strong communication abilities. This full-time position offers remote work arrangements and comprehensive benefits.