Remote Bilingual Tech Support Specialist (French/English)

Concentrix; Newfoundland and Labrador; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is looking for remote customer support agents in Newfoundland and Labrador, Canada. The ideal candidate will provide exceptional service to customers in both French and English and must have a high school diploma and at least one year of customer service experience. This role offers a salary of up to $25/hour, comprehensive benefits, and opportunities for career advancement, making it an excellent opportunity for those seeking a flexible work from home environment.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid time off

Access to DailyPay for early salary withdrawal

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• A quiet, distraction-free home environment for remote work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver expert customer service with a positive attitude.

Skills

Fluency in both French and English

Strong computer navigation skills

Ability to multitask in a fast-paced setting

Education

High school diploma or GED

Job description

A leading customer service company is looking for remote customer support agents in Newfoundland and Labrador, Canada. The ideal candidate will provide exceptional service to customers in both French and English and must have a high school diploma and at least one year of customer service experience. This role offers a salary of up to $25/hour, comprehensive benefits, and opportunities for career advancement, making it an excellent opportunity for those seeking a flexible work from home environment.