Remote Bilingual Tech Sales Specialist (EN/FR)

Millennium 1 Solutions; Quebec; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian contact center is looking for a Technical Sales Specialist to connect with customers from coast-to-coast. This full-time role requires a flexible schedule and proficiency in both English and French. Responsibilities include conducting outbound calls, promoting products, and ensuring customer satisfaction. All necessary equipment will be provided, along with paid training and a comprehensive benefits package.

Benefits

Paid training

Comprehensive benefits package

Employee Assistance Program

Opportunities for advancement within the company

Rewards and Recognition programs

Qualifications

• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.
• A flexible schedule (including evenings and weekends).
• An ability to build rapport with customers.
• An ability to navigate multiple computer systems.
• An ability to work in a target-driven environment.
• A secure area to store company and customer related information.
• Power outlets for both a PC and Monitor.
• High Speed internet (10 MB or greater).
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.

Responsibilities

• Connect with customers from coast-to-coast.
• Conduct outbound calls for customer retention, sales, and services.
• Promote and recommend the latest products and services to customers.
• Manage call flows and provide first call resolution.
• Strive to understand customer’s needs while providing customized solutions.
• Meeting key performance indicators.
• Following up with customers to ensure satisfaction.
• Take accountability to resolve customer issues efficiently.
• Accurately resolve customer questions with professionalism.
• Document customer interactions.
• Communicate effectively regarding account information, products, pricing, promotions, etc.
• Maintain a high level of competition and product knowledge.
• Perform other job tasks as required.

Job description

A leading Canadian contact center is looking for a Technical Sales Specialist to connect with customers from coast-to-coast. This full-time role requires a flexible schedule and proficiency in both English and French. Responsibilities include conducting outbound calls, promoting products, and ensuring customer satisfaction. All necessary equipment will be provided, along with paid training and a comprehensive benefits package.