Remote Bilingual Support Agent - English & French

Teladoc Health; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider in Ottawa is seeking a Tier 1 Patient and Member Support Representative to deliver outstanding customer service within a call center setting. The role involves managing inquiries through various channels, ensuring high customer satisfaction, and addressing concerns. Bilingual proficiency in English and French is essential, along with exceptional organizational and communication skills. This position offers flexibility with scheduling and valuable experience in virtual healthcare.

Benefits

Flexible work schedule

Experience in healthcare and tech

Competitive hourly wage of $24 CAD

Qualifications

• Exceptional empathy for understanding patient needs.
• Strong organizational skills to manage multiple priorities.
• Ability to adapt to new processes in a high-paced environment.
• Bilingual in English and French is required.

Responsibilities

• Provide customer service to patients and members via calls, emails, and chats.
• Address inquiries, resolve issues, and provide information about services.
• Ensure high customer satisfaction and handle crisis situations.

Skills

Telephonic communication

Problem-solving

Empathy

Organizational skills

Bilingual (English and French)

Job description

A leading healthcare provider in Ottawa is seeking a Tier 1 Patient and Member Support Representative to deliver outstanding customer service within a call center setting. The role involves managing inquiries through various channels, ensuring high customer satisfaction, and addressing concerns. Bilingual proficiency in English and French is essential, along with exceptional organizational and communication skills. This position offers flexibility with scheduling and valuable experience in virtual healthcare.