Remote Bilingual Patient Support Specialist

Teladoc Health; Victoria; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company in Victoria, Canada is seeking a Tier 1 Patient and Member Support Representative. This role involves providing exceptional customer service to patients and members through various channels. The ideal candidate will be bilingual in English and French, possess strong organizational skills, and demonstrate empathy while managing inquiries and crisis situations. The position offers a flexible schedule and competitive pay of $24 CAD per hour.

Qualifications

• Actively engage with members and patients to understand their needs.
• Manage multiple competing priorities in a high-paced environment.
• Adapt to new processes and thrive in fast-paced work environments.

Responsibilities

• Provide outstanding customer service to patients and members.
• Manage inbound calls, emails, and chats to address inquiries.
• Handle crisis situations professionally and efficiently.

Skills

Exceptional empathy

Organizational skills

Bilingual English and French

Job description

A healthcare technology company in Victoria, Canada is seeking a Tier 1 Patient and Member Support Representative. This role involves providing exceptional customer service to patients and members through various channels. The ideal candidate will be bilingual in English and French, possess strong organizational skills, and demonstrate empathy while managing inquiries and crisis situations. The position offers a flexible schedule and competitive pay of $24 CAD per hour.