Remote Bilingual Patient Support Specialist

Teladoc Health; Quebec; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Quebec. This role involves providing outstanding customer service in a call center environment and requires bi-lingual English and French communication skills. Flexible scheduling is offered, with a minimum commitment of 15 hours per week at $24 CAD per hour. Ideal candidates will demonstrate exceptional empathy and organizational skills.

Qualifications

• Engage actively with members and patients, demonstrating understanding.
• Manage multiple competing priorities in a fast-paced environment.
• Adapt quickly to new processes and requirements.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Resolve issues and provide information about services.
• Ensure high customer satisfaction and address concerns professionally.

Skills

Exceptional empathy

Organization skills

Adaptability to new processes

Bi-lingual English and French

Job description

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Quebec. This role involves providing outstanding customer service in a call center environment and requires bi-lingual English and French communication skills. Flexible scheduling is offered, with a minimum commitment of 15 hours per week at $24 CAD per hour. Ideal candidates will demonstrate exceptional empathy and organizational skills.