Remote Bilingual Patient Support Specialist

Teladoc Health; City of Moncton; Remote; CAD 30,000 - 60,000; Part time

Job summary

A virtual healthcare provider is seeking a Tier 1 Patient and Member Support Representative in Moncton, Canada. This role involves providing outstanding customer service, managing inquiries through calls, emails, and chats, and handling occasional crisis situations. Ideal candidates will possess exceptional empathy, organizational skills, and be bilingual in English and French. Flexible scheduling options are available.

Benefits

Earn $24 CAD per hour

Flexible work schedule

In-demand experience in healthcare and tech

Qualifications

• Demonstrate genuine understanding of members & patients' needs.
• Manage multiple competing priorities in a high-paced environment.
• Adapt to new processes quickly.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Provide information about Teladoc Health services.
• Handle crisis situations when necessary.

Skills

Exceptional empathy

Organizational skills

Adaptability

Bilingual English and French

Job description

A virtual healthcare provider is seeking a Tier 1 Patient and Member Support Representative in Moncton, Canada. This role involves providing outstanding customer service, managing inquiries through calls, emails, and chats, and handling occasional crisis situations. Ideal candidates will possess exceptional empathy, organizational skills, and be bilingual in English and French. Flexible scheduling options are available.