Remote Bilingual Patient Support Specialist

Teladoc Health; Abbotsford; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading virtual healthcare provider is seeking a Tier 1 Patient and Member Support Representative in Abbotsford, Canada. This role involves providing exceptional customer service via calls, emails, and chats, while ensuring high satisfaction levels. Candidates must be bilingual in English and French and possess strong organizational and empathy skills. The position offers flexible scheduling with hours from Monday to Sunday at different times. Competitive pay at $24 CAD per hour is provided.

Qualifications

• Exceptional empathy to understand members' needs effectively.
• Exemplary organizational skills for managing priorities.
• Ability to adapt to new processes in a fast-paced environment.
• Bilingual in English and French.

Responsibilities

• Manage inbound calls, emails, and chats for patient inquiries.
• Provide outstanding customer service within a call center.
• Address concerns professionally and efficiently.
• Handle crisis situations when necessary.

Skills

Empathy

Organizational skills

Adaptability

Bilingual (English and French)

Job description

A leading virtual healthcare provider is seeking a Tier 1 Patient and Member Support Representative in Abbotsford, Canada. This role involves providing exceptional customer service via calls, emails, and chats, while ensuring high satisfaction levels. Candidates must be bilingual in English and French and possess strong organizational and empathy skills. The position offers flexible scheduling with hours from Monday to Sunday at different times. Competitive pay at $24 CAD per hour is provided.