Remote Bilingual Patient & Member Support Rep

Teladoc Health; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A healthcare technology company based in Toronto is seeking a Tier 1 Patient and Member Support Representative. In this role, you will provide exceptional customer service through various channels, including calls, emails, and chats. The ideal candidate will be bilingual in English and French, possess strong problem-solving skills, and demonstrate empathy towards members. You will work flexible hours and earn $24 CAD per hour while gaining valuable experience in virtual healthcare and patient communication.

Qualifications

• Exceptional empathy and understanding of member needs.
• Strong organizational skills to manage competing priorities.
• Ability to adapt to new processes in a fast-paced environment.
• Fluency in English and French required.

Responsibilities

• Manage inbound calls, emails, and chats to assist patients and members.
• Resolve issues and provide information about services.
• Ensure high customer satisfaction and handle crises when needed.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bilingual English and French

Job description

A healthcare technology company based in Toronto is seeking a Tier 1 Patient and Member Support Representative. In this role, you will provide exceptional customer service through various channels, including calls, emails, and chats. The ideal candidate will be bilingual in English and French, possess strong problem-solving skills, and demonstrate empathy towards members. You will work flexible hours and earn $24 CAD per hour while gaining valuable experience in virtual healthcare and patient communication.