Remote Bilingual IT Service Desk Specialist (EN/FR)

Pathway Communications; Quebec; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider is seeking a Bilingual Technical Service Desk representative to provide remote support. Responsibilities include troubleshooting hardware/software issues, logging support requests, and ensuring customer satisfaction. Candidates must have a degree in IT and two years of experience in a technology contact center. The position requires excellent communication skills and the ability to work in variable shifts.

Qualifications

• Two years past experience in a technology contact center or IT service desk.
• Hands-on level 1 troubleshooting of MS and MacOS operating systems.

Responsibilities

• Use prescribed SOPs to troubleshoot problems with hardware and software.
• Document and update all interactions in the ITSM.
• Provide technical assistance to end-users experiencing issues.
• Log and manage support requests and ensure timely resolution.

Skills

Excellent customer service oral and written communication skills

Analytical and problem-solving skills

Able to follow scripts and operating procedures

Education

Degree or diploma in IT

Tools

ITSMs (ticketing systems)

Job description

A leading IT solutions provider is seeking a Bilingual Technical Service Desk representative to provide remote support. Responsibilities include troubleshooting hardware/software issues, logging support requests, and ensuring customer satisfaction. Candidates must have a degree in IT and two years of experience in a technology contact center. The position requires excellent communication skills and the ability to work in variable shifts.