Remote Bilingual Investments Support Specialist

Millennium 1 Solutions; Northeastern Ontario; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider is seeking a Bilingual Customer Service Representative to provide telephonic support in French and English. You will handle inquiries, maintain compliance with policies, and contribute to service improvement. Candidates should have 1-3 years of call center experience. The role offers a competitive pay range of $19.50 - $20.50 per hour and a supportive environment for diverse employees.

Benefits

Comprehensive benefits package

Virtual paid training

Employee Assistance Program

Qualifications

• 1-3 years call center experience with heavy call volume is preferred.
• Able to endure prolonged seating/standing as needed.
• Familiarity with system navigation and strong keyboard skills.

Responsibilities

• Answer incoming telephone inquiries in accordance with Call Center guidelines.
• Follow up on escalated calls, as required.
• Maintain a professional tone and positive attitude to callers.

Skills

Strong communication skills

Bilingualism (English / French)

Self-motivated

Ability to exceed expectations

Advanced knowledge of PCs

Education

High School Diploma / equivalent education

Job description

A leading customer service provider is seeking a Bilingual Customer Service Representative to provide telephonic support in French and English. You will handle inquiries, maintain compliance with policies, and contribute to service improvement. Candidates should have 1-3 years of call center experience. The role offers a competitive pay range of $19.50 - $20.50 per hour and a supportive environment for diverse employees.