Remote Bilingual Help Desk Technician - Mobility Devices

Acuity Technologies; Montreal; Remote; CAD 50,000 - 65,000; Full time

Job summary

A technical support services company is seeking a Service Desk Technician for remote work supporting mobile devices. The ideal candidate must be bilingual in French and English, have at least one year of helpdesk experience, and be tech-savvy. Benefits include performance bonuses and a collaborative team environment. This opportunity is ideal for individuals looking to grow in the mobility support industry.

Benefits

Paid time off

Company performance bonuses

Anniversary bonuses

Birthday bonuses

Qualifications

• Must be bilingual (English / French); Spanish as a third language would be a plus.
• 1-year minimum experience in helpdesk environment for IT services.
• Familiarity with ticketing systems and SLA management.
• Availability for day and evening hours, M-F.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Provide daily technical support for mobile phones and tablets.
• Maintain contracted SLA’s while providing exceptional customer service.
• Field inbound and outbound phone calls.
• Independent problem solving.

Skills

Good French and English skills

Attention to details

Professional communication skills

Strong work ethic

Adapts to new software

Job description

A technical support services company is seeking a Service Desk Technician for remote work supporting mobile devices. The ideal candidate must be bilingual in French and English, have at least one year of helpdesk experience, and be tech-savvy. Benefits include performance bonuses and a collaborative team environment. This opportunity is ideal for individuals looking to grow in the mobility support industry.