Remote Bilingual French Service Center Agent

Foresters Financial; Remote; CAD 45,000 - 60,000; Full time

Job summary

A financial services company in Canada is seeking a Bilingual French Service Center Representative to enhance customer experience through service excellence. The ideal candidate has 3-5 years of customer service experience and is fluent in English and French. Responsibilities include answering inbound service-related calls and providing timely resolutions. Offering a supportive work environment, full benefits, and flexible working conditions, this role is perfect for service-oriented individuals.

Benefits

Work from home opportunities

Full benefits package

Vacation time

Bonus structure

Qualifications

• 3-5 years of customer service experience required.
• Must be proficient in both English and French.
• Experience in a contact center preferred.

Responsibilities

• Answer inbound service-related calls.
• Prioritize customer relationships with empathy.
• Provide accurate and timely resolutions.

Skills

Customer service experience

Fluent in French and English

Technical/analytical skills

Empathy and interpersonal skills

Problem-solving abilities

Time management skills

Education

College Diploma or University Degree

Tools

Customer Relationship Management software

Job description

A financial services company in Canada is seeking a Bilingual French Service Center Representative to enhance customer experience through service excellence. The ideal candidate has 3-5 years of customer service experience and is fluent in English and French. Responsibilities include answering inbound service-related calls and providing timely resolutions. Offering a supportive work environment, full benefits, and flexible working conditions, this role is perfect for service-oriented individuals.