REMOTE Bilingual French / English Customer Service Agent Quebec Area

Contact Centre Growth Corp Inc; Halifax; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading contact center is looking for a REMOTE Bilingual French/English Customer Service Agent. You will manage inbound calls, provide accurate information, and meet performance metrics in a digital environment. A high school diploma, fluency in both languages, and strong computer skills are required. This role offers comprehensive training and benefits, making it an excellent opportunity for those seeking remote work.

Benefits

On-going training and development

Paid time off

Comprehensive benefits package

Internal career advancement opportunities

Qualifications

• Ability to submit to and pass a criminal background check.
• Quiet, distraction-free work environment required.
• High-speed internet connection with specified upload and download speeds.

Responsibilities

• Answer inbound customer calls in a professional manner.
• Support email inquiries and chatrooms.
• Document customer interactions and feedback.
• Navigate multiple software platforms concurrently.
• Meet daily performance metrics and call handling targets.

Skills

Fluent in French

Fluent in English

Computer navigation skills

Fast-paced multi-tasking

Typing speed of 25wpm

Education

High school diploma or GED

Tools

PC with Windows 11

Noise cancelling USB headset

Webcam

Job description

Overview

REMOTE Bilingual French / English Customer Service Agent

Job Type : Full Time – Work from Home

Required Availability : Monday to Sunday 7:00 am to 10:00 pm CST

Location : Currently, this position may be performed only in the following provinces / territories: AB, BC, MB, NB, NL, ON, QC, PE and SK.

Salary : $19.50 Hourly CAD

Short Description :

Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and efficiently.

Benefits

• On-going training and development to ensure your success
• Virtual paid training
• Paid time off
• Comprehensive benefits package (medical, vision and dental)
• Employee Assistance Program
• RRSP program options
• Short and Long-Term Disability options
• Internal career advancement opportunities

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include :

• The ability to speak / write fluently in French and English
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Submit to and pass a criminal background check
• Strong computer navigation skills and PC knowledge
• Minimum typing speed of 25wpm
• A quiet, distraction-free environment to work from in your home
• PC / Laptop with at least Windows 11 (Apple / Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD
• High Speed internet with Ethernet cable (no wireless / hotspots or satellite) Upload 100 Mbps and 30 Mbps Downloads speeds
• Preference to 2 monitors or 1 large screen
• Noise cancelling USB-connected Headset
• Webcam
• Smartphone

Key Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Support email inquiries and chatrooms.
• Provide timely and accurate information regarding products and services.
• Document customer interactions and feedback in the system.
• Follow company procedures and escalate complex issues when necessary.
• The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
• Meet daily performance metrics and call handling targets.