Remote Bilingual French/English Customer Care Agent

Contact Centre Growth Corp Inc; Halifax; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading contact center is looking for a REMOTE Bilingual French/English Customer Service Agent. You will manage inbound calls, provide accurate information, and meet performance metrics in a digital environment. A high school diploma, fluency in both languages, and strong computer skills are required. This role offers comprehensive training and benefits, making it an excellent opportunity for those seeking remote work.

Benefits

On-going training and development

Paid time off

Comprehensive benefits package

Internal career advancement opportunities

Qualifications

• Ability to submit to and pass a criminal background check.
• Quiet, distraction-free work environment required.
• High-speed internet connection with specified upload and download speeds.

Responsibilities

• Answer inbound customer calls in a professional manner.
• Support email inquiries and chatrooms.
• Document customer interactions and feedback.
• Navigate multiple software platforms concurrently.
• Meet daily performance metrics and call handling targets.

Skills

Fluent in French

Fluent in English

Computer navigation skills

Fast-paced multi-tasking

Typing speed of 25wpm

Education

High school diploma or GED

Tools

PC with Windows 11

Noise cancelling USB headset

Webcam

Job description

A leading contact center is looking for a REMOTE Bilingual French/English Customer Service Agent. You will manage inbound calls, provide accurate information, and meet performance metrics in a digital environment. A high school diploma, fluency in both languages, and strong computer skills are required. This role offers comprehensive training and benefits, making it an excellent opportunity for those seeking remote work.