Remote Bilingual French-English Customer Advocate

Mashreq Bank; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service solutions provider is seeking a French-Bilingual Customer Service Representative to deliver exceptional support to customers in Canada. The role requires fluency in both French and English, excellent communication skills, and the ability to thrive in a fast-paced environment. This position offers competitive salary and comprehensive benefits, with a flexible remote work schedule.

Benefits

Competitive base salary with performance-based incentives

Comprehensive health, dental, and vision coverage

Paid vacation and statutory holidays

Opportunities for career advancement

Qualifications

• Minimum 1–2 years of experience in customer service, call center, or client support roles.
• Reliable home internet connection and a quiet workspace suitable for remote work.

Responsibilities

• Handle inbound and outbound customer communications in both French and English.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues efficiently ensuring first-contact resolution.
• Maintain detailed records of all interactions in the CRM system.

Skills

Bilingual proficiency in French and English

Excellent communication skills

Problem-solving skills

Strong interpersonal skills

Tools

CRM software

MS Office applications

Job description

A customer service solutions provider is seeking a French-Bilingual Customer Service Representative to deliver exceptional support to customers in Canada. The role requires fluency in both French and English, excellent communication skills, and the ability to thrive in a fast-paced environment. This position offers competitive salary and comprehensive benefits, with a flexible remote work schedule.