Remote Bilingual Disability Claims Adjudicator

Manulife; Toronto; Remote; CAD 44,000 - 75,000; Full time

Job summary

A leading financial services provider is looking for a Bilingual Disability Claims Adjudicator to deliver exceptional customer service across Canada. This remote role requires fluency in both English and French, with prior experience in claims adjudication preferred. Responsibilities include managing claims, consulting specialists, and ensuring accurate documentation. The ideal candidate is customer service-oriented, detail-oriented, and able to thrive in a dynamic environment.

Benefits

Customizable health, dental, and mental health benefits

Generous paid time off program

Retirement savings plans

Qualifications

• 2-3+ years’ experience in adjudicating claims, preferably disability.
• Must have a good working knowledge of medical conditions and terminology.
• Ability to respond constructively in high pressure or emotional situations.

Responsibilities

• Establish and maintain superior customer service to policyholders.
• Manage ongoing claims and consult specialists if necessary.
• Review claims and underwriting files for proper disclosures.

Skills

Bilingual (French & English)

Customer service-oriented

Negotiating skills

Excellent interpersonal skills

Good analytical skills

Education

University degree in any discipline or equivalent work experience in the insurance industry

Job description

A leading financial services provider is looking for a Bilingual Disability Claims Adjudicator to deliver exceptional customer service across Canada. This remote role requires fluency in both English and French, with prior experience in claims adjudication preferred. Responsibilities include managing claims, consulting specialists, and ensuring accurate documentation. The ideal candidate is customer service-oriented, detail-oriented, and able to thrive in a dynamic environment.