Remote Bilingual CX Associate

First Advantage; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer support firm is seeking a Bilingual Associate Customer Experience Specialist for a remote role in Canada. The position demands fluent skills in French-Canadian and English. Responsibilities include managing customer inquiries via different channels and resolving issues efficiently. Applicants should have two years of customer-facing experience and a strong multitasking ability. The firm emphasizes the importance of empathetic communication and customer satisfaction in their service delivery.

Benefits

Equipment provided

Flexible shifts

Qualifications

• Two years of experience in a customer-facing or knowledge-delivery role preferred.
• Communicate professionally and empathetically, both verbally and in writing.
• Handle a high volume of customer contacts across various channels.

Responsibilities

• Log into required systems on time and stay available during scheduled hours.
• Handle customer inquiries through chat, phone, email, and new channels.
• Use targeted questions to understand each customer’s needs.
• Navigate multiple systems and resources simultaneously to resolve issues.

Skills

Bilingual – English and French-Canadian fluency

Customer-focused mindset

Multitasking

Empathetic communication

Tools

CRM systems

Microsoft Windows Operating Systems

Job description

A leading customer support firm is seeking a Bilingual Associate Customer Experience Specialist for a remote role in Canada. The position demands fluent skills in French-Canadian and English. Responsibilities include managing customer inquiries via different channels and resolving issues efficiently. Applicants should have two years of customer-facing experience and a strong multitasking ability. The firm emphasizes the importance of empathetic communication and customer satisfaction in their service delivery.