Remote Bilingual Customer Support Specialist (Spanish/EN)

Concentrix; Fort McMurray; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global customer experience company is seeking a Customer Service Representative to work remotely, providing bilingual support in Spanish and English. Responsibilities include assisting customers via calls or the Internet, resolving issues, and ensuring a positive experience. The ideal candidate has customer service experience and strong communication skills. The role offers competitive pay with performance incentives and comprehensive benefits including medical insurance and paid time off.

Benefits

Medical, dental, and vision insurance

Paid training and performance incentives

Flexible work-from-home opportunities

Diversity and inclusion programs

Qualifications

• 1+ year of customer service experience.
• Open availability for shifts.

Responsibilities

• Provide inbound customer support utilizing a call flow guide.
• Assist customers with basic technical issues.
• Track and document customer interactions.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

A global customer experience company is seeking a Customer Service Representative to work remotely, providing bilingual support in Spanish and English. Responsibilities include assisting customers via calls or the Internet, resolving issues, and ensuring a positive experience. The ideal candidate has customer service experience and strong communication skills. The role offers competitive pay with performance incentives and comprehensive benefits including medical insurance and paid time off.