Remote Bilingual Customer Support Specialist (French/English)

Concentrix; Oshawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a leading global organization as a remote Bilingual Customer Service Representative. This role involves supporting customers through calls and online interactions, utilizing your fluency in both French and English. With a commitment to personal growth and career advancement, Concentrix offers a dynamic work-from-home environment and the opportunity to make a meaningful impact in customer service.

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

Paid training

Employee mentorship programs

Diversity and inclusion programs

Qualifications

• 1+ year of customer service experience required.
• Quiet, distraction-free work environment at home is essential.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Maintain knowledge of client products.

Skills

Fluency in French

Fluency in English

Customer Service

Multi-tasking

Technical Support

Proficiency in PC navigation

Education

High School Diploma or GED

Job description

Join a leading global organization as a remote Bilingual Customer Service Representative. This role involves supporting customers through calls and online interactions, utilizing your fluency in both French and English. With a commitment to personal growth and career advancement, Concentrix offers a dynamic work-from-home environment and the opportunity to make a meaningful impact in customer service.