Remote Bilingual Customer Support Specialist (EN/FR)

Ecolab; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading global company is seeking a Bilingual Customer Service Agent to join their remote team. The role involves processing customer inquiries efficiently and ensuring customer satisfaction through excellent communication. The ideal candidate is bilingual in English and French, with 1-2 years of customer service experience, and is proficient with Microsoft Office. This full-time position offers competitive benefits starting from day one.

Benefits

Comprehensive benefits package

Recognition for meeting goals

Stability with a Fortune 500 company

Qualifications

• 1-2 years of customer service experience required.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook, Teams).
• No immigration sponsorship available for this position.

Responsibilities

• Process inbound customer orders and service requests efficiently.
• Manage Order Processing inbox in a timely manner.
• Ensure a positive customer experience through effective communication.

Skills

Bilingual English / French

Customer service skills

Problem-solving skills

Interpersonal skills

Education

High school diploma or equivalent

Post-secondary degree or diploma

Tools

Microsoft Office Suite

SAP CRM

Job description

A leading global company is seeking a Bilingual Customer Service Agent to join their remote team. The role involves processing customer inquiries efficiently and ensuring customer satisfaction through excellent communication. The ideal candidate is bilingual in English and French, with 1-2 years of customer service experience, and is proficient with Microsoft Office. This full-time position offers competitive benefits starting from day one.