Remote Bilingual Customer Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Windsor is seeking a Customer Support Agent to deliver exceptional service. This role requires fluency in both Spanish and English, with at least one year of customer service experience. The position offers a base salary of $20/hr, with opportunities for career advancement, comprehensive benefits, and the convenience of working from home. If you thrive in a fast-paced environment and excel at assisting customers, we want to hear from you.

Benefits

Base salary of $20/hr

Comprehensive benefits

DailyPay enrollment option

Promotions from within

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

A leading customer service provider in Windsor is seeking a Customer Support Agent to deliver exceptional service. This role requires fluency in both Spanish and English, with at least one year of customer service experience. The position offers a base salary of $20/hr, with opportunities for career advancement, comprehensive benefits, and the convenience of working from home. If you thrive in a fast-paced environment and excel at assisting customers, we want to hear from you.