Remote Bilingual Customer Support Specialist

Concentrix; Victoria; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading remote service provider is seeking a Customer Service Representative (Bilingual: French / English) to provide support from home. This role involves assisting clients through inbound and outbound calls, resolving routine inquiries regarding products and services. Candidates must speak both languages fluently and possess at least 1 year of experience in customer service. This position offers a competitive salary between $16 to $25 per hour, based on qualifications, with opportunities for growth and development.

Benefits

Medical, dental, and vision insurance

Paid training and performance bonuses

Employee assistance programs

Qualifications

• 1+ year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Strong multitasking skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers with basic technical issues.
• Document and retrieve information in databases.

Skills

Fluent in French and English

Customer service experience

Computer navigation skills

Education

High school diploma or GED

Job description

A leading remote service provider is seeking a Customer Service Representative (Bilingual: French / English) to provide support from home. This role involves assisting clients through inbound and outbound calls, resolving routine inquiries regarding products and services. Candidates must speak both languages fluently and possess at least 1 year of experience in customer service. This position offers a competitive salary between $16 to $25 per hour, based on qualifications, with opportunities for growth and development.