Remote Bilingual Customer Support Specialist

Concentrix; Calgary; Remote; Full time

Job summary

A customer service solutions provider is seeking bilingual customer support representatives to assist clients with technical issues and enhance their experience. The role entails providing remote support, requiring fluency in French and English, and offers competitive pay with opportunities for growth. The ideal candidate has customer service experience and strong multitasking skills. Comprehensive benefits are included.

Benefits

Salary up to $25/hr

Comprehensive benefits including medical, dental, and vision insurance

Access to daily pay options

Supportive and inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products/services to enhance customer experience.

Skills

Fluency in both French and English

Strong multitasking skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

A customer service solutions provider is seeking bilingual customer support representatives to assist clients with technical issues and enhance their experience. The role entails providing remote support, requiring fluency in French and English, and offers competitive pay with opportunities for growth. The ideal candidate has customer service experience and strong multitasking skills. Comprehensive benefits are included.