Remote Bilingual Customer Support Rep (French/English)

Concentrix; Moose Jaw; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Bilingual Customer Support Representative to provide exceptional inbound support remotely. Key responsibilities include assisting customers, resolving issues, and documenting interactions. Ideal candidates should be fluent in French and English, have customer service experience, and possess strong computer skills. This role offers competitive pay, paid training, and comprehensive benefits, fostering a positive work environment.

Benefits

Paid training

Comprehensive benefits

Performance-based incentives

Access to DailyPay

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a distraction-free environment from home.
• Strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and retrieve information accurately in databases.

Skills

Bilingual in French and English

Excellent multitasking abilities

Strong interpersonal skills

Education

High school diploma or GED

Tools

Customer relationship management (CRM) software

Job description

A leading customer service provider is seeking a Bilingual Customer Support Representative to provide exceptional inbound support remotely. Key responsibilities include assisting customers, resolving issues, and documenting interactions. Ideal candidates should be fluent in French and English, have customer service experience, and possess strong computer skills. This role offers competitive pay, paid training, and comprehensive benefits, fostering a positive work environment.