Remote Bilingual Customer Support Pro (French/English)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Manitoba is seeking a Bilingual Customer Service Representative to provide inbound support. You will assist customers with technical issues, document information, and promote additional services. The ideal candidate is fluent in both French and English, has at least 1 year of experience, and possesses strong computer skills. This role offers a salary of up to $25/hr, a comprehensive benefits package, and opportunities for career advancement.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Flexible work-from-home arrangement

Paid training and access to mentorship programs

Participation in diverse company networks and wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support in the preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Ability to work in a quiet, distraction-free home environment

Education

High school diploma or GED

Job description

A leading customer service provider in Manitoba is seeking a Bilingual Customer Service Representative to provide inbound support. You will assist customers with technical issues, document information, and promote additional services. The ideal candidate is fluent in both French and English, has at least 1 year of experience, and possesses strong computer skills. This role offers a salary of up to $25/hr, a comprehensive benefits package, and opportunities for career advancement.