Remote Bilingual Customer Support EN/FR - Flexible Hours

Arise Virtual Solutions; Toronto; Remote; CAD 35,000 - 50,000; Full time

Job summary

A remote customer service platform is seeking bilingual French-speakers to provide customer service support for a roadside assistance program. This work-from-home opportunity offers flexible scheduling 24/7 and is ideal for those fluent in both French and English. Successful candidates will deliver outstanding customer service, negotiate service rates, and document interactions for customer satisfaction. No degree is necessary, and certification courses are available to prepare agents for servicing clients.

Qualifications

• Self-motivated with outstanding problem-solving skills.
• Excellent written, listening, and verbal communication skills.
• Ability to navigate multiple systems efficiently.

Responsibilities

• Provide bilingual support to customers through outbound calls.
• Negotiate service rates for services rendered.
• Document issues, resolutions, and follow-up actions.

Skills

Bilingual (English/French)

Customer service

Problem-solving

Communication skills

Job description

A remote customer service platform is seeking bilingual French-speakers to provide customer service support for a roadside assistance program. This work-from-home opportunity offers flexible scheduling 24/7 and is ideal for those fluent in both French and English. Successful candidates will deliver outstanding customer service, negotiate service rates, and document interactions for customer satisfaction. No degree is necessary, and certification courses are available to prepare agents for servicing clients.