Remote Bilingual Customer Service Specialist (EN/FR)

Millennium 1 Solutions; Saint John; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global technology services company is seeking a Bilingual Customer Service Representative to provide exceptional service to clients in a remote setting. This role requires fluency in both English and French, with a focus on customer satisfaction and effective communication. The pay rate ranges from $16.20 to $19.90 per hour, and the candidate will work in a supportive environment committed to growth and inclusivity.

Benefits

Comprehensive benefits package

Virtual paid training

Opportunities for internal career advancement

Qualifications

• Demonstrated passion for customer satisfaction excellence and prior experience is an asset.
• Bilingual (English/French) a requirement.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.

Responsibilities

• Deliver first class service by assessing and responding to customer needs.
• Fulfilling customer requests and responding to inquiries/complaints.
• Maintain current knowledge of program and product information.

Skills

Customer satisfaction excellence

Bilingual (English/French)

Strong communication skills

Ability to resolve inquiries

Positive attitude

Job description

A global technology services company is seeking a Bilingual Customer Service Representative to provide exceptional service to clients in a remote setting. This role requires fluency in both English and French, with a focus on customer satisfaction and effective communication. The pay rate ranges from $16.20 to $19.90 per hour, and the candidate will work in a supportive environment committed to growth and inclusivity.