Remote Bilingual Customer Service Representative

Millennium 1 Solutions; Edmonton; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading customer service provider located in Canada is seeking a Bilingual Customer Service Representative. This role requires serving as the first point of contact for customers in English or French. You'll provide exceptional service by addressing customer needs and inquiries, ensuring client satisfaction. The ideal candidate has a passion for helping others and excellent communication skills. This position offers the opportunity to work in an inclusive environment with ongoing learning and development.

Benefits

Comprehensive benefits package (medical, vision, and dental)

Virtual paid training

Employee Assistance Program

Rewards and Recognition programs

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• Bilingual (English / French) is a requirement.
• Ability to learn new skills quickly and apply accurately.

Responsibilities

• Deliver first class service by responding to customer needs.
• Accurately complete appropriate documentation for each interaction.
• Maintain strict confidentiality and adhere to service guidelines.

Skills

Customer satisfaction excellence

Bilingual (English / French)

Oral and written communication

Empathetic communication

Job description

Career at NTT DATA Means

Having ongoing opportunities to GROW your career – we offer barrier‑free learning with multiple self‑learning tools available.

Being part of a global organization where you can BELONG – in an inclusive working environment where you are free to be your best self. We’re committed to building a people‑focused environment where you can shine, no matter who you are.

Belonging to a team where you can make a DIFFERENCE – to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.

Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world‑leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer?

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview

As a Bilingual Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers in English or French. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. Position: Bilingual Customer Service Representative

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries / complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and / or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience would be considered an asset.
• Bilingual (English / French) a requirement.
• Interactive customer service environment required.
• Related experience in the food and / or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills / concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints / inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.

Diversity, Equity, Inclusion

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.