Remote Bilingual Customer Service Rep (Spanish/English)

Concentrix; Calgary; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service firm in Calgary is seeking bilingual candidates fluent in Spanish and English for remote customer support roles. Responsibilities include assisting customers with technical issues, documenting interactions, and promoting additional services. Candidates should have at least 1 year of customer service experience, a high school diploma, and open availability. The position offers a competitive base salary of $20/hr plus incentives, and comprehensive benefits including medical and dental insurance.

Benefits

Competitive base salary

Incentives based on performance

Comprehensive benefits including medical, dental, and vision

DailyPay enrollment option

Flexible work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability to accommodate various shifts.

Responsibilities

• Provide inbound customer support in the customer’s preferred language using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in Spanish

Fluency in English

Strong computer navigation skills

Ability to work in a quiet environment

Education

High school diploma or GED

Job description

A customer service firm in Calgary is seeking bilingual candidates fluent in Spanish and English for remote customer support roles. Responsibilities include assisting customers with technical issues, documenting interactions, and promoting additional services. Candidates should have at least 1 year of customer service experience, a high school diploma, and open availability. The position offers a competitive base salary of $20/hr plus incentives, and comprehensive benefits including medical and dental insurance.