Remote Bilingual Customer Service Rep (EN/FR)

Concentrix; Glovertown; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service solutions provider is seeking customer service representatives in Glovertown, Newfoundland and Labrador. Candidates must be fluent in French and English and have at least 1 year of customer service experience. This role offers a flexible work-from-home arrangement and a salary up to $25 per hour, along with comprehensive benefits and opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Performance-based bonuses

Paid training and professional development resources

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and retrieve information in databases.

Skills

Fluency in French

Fluency in English

Strong multitasking skills

Education

High school diploma or GED

Tools

Familiarity with iOS and/or MacOS

Strong computer navigation skills

Job description

A leading customer service solutions provider is seeking customer service representatives in Glovertown, Newfoundland and Labrador. Candidates must be fluent in French and English and have at least 1 year of customer service experience. This role offers a flexible work-from-home arrangement and a salary up to $25 per hour, along with comprehensive benefits and opportunities for career advancement.