Remote Bilingual Customer Care Specialist (EN/FR)

Ecolab; Northeastern Ontario; Remote; CAD 40,000 - 55,000; Full time

Job summary

A global leader in water, hygiene and energy technologies is seeking a Bilingual Customer Service Agent to join their remote team in Northeastern Ontario. This role involves processing inbound customer orders and service requests while maintaining excellent customer relations. The ideal candidate will be bilingual in English and French and possess strong problem-solving and interpersonal skills. The position offers a full-time schedule with a comprehensive benefits package starting from day one.

Benefits

Comprehensive benefits package

Remote work

Recognition for meeting goals

Qualifications

• High energy and social skills to engage with customers.
• 1–2 years of customer service experience.
• Proficient in Microsoft Office Suite software.

Responsibilities

• Process inbound customer orders and service requests.
• Manage Order Processing inbox accurately and timely.
• Ensure positive customer experience with empathetic listening.

Skills

Bilingual, English / French

Customer service experience

Problem solving skills

Interpersonal skills

Computer skills

Communication skills

Education

High school diploma or equivalent

Post-secondary degree or diploma

Tools

Microsoft Office Suite

Customer Service software (SAP, CRM)

Job description

A global leader in water, hygiene and energy technologies is seeking a Bilingual Customer Service Agent to join their remote team in Northeastern Ontario. This role involves processing inbound customer orders and service requests while maintaining excellent customer relations. The ideal candidate will be bilingual in English and French and possess strong problem-solving and interpersonal skills. The position offers a full-time schedule with a comprehensive benefits package starting from day one.