Remote Bilingual Customer Care Specialist (EN/FR)

Ecolab; Montreal; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading global service company is seeking a Bilingual Customer Service Agent in Montreal. In this role, you will assist customers with their inquiries and orders in a remote work setting. The ideal candidate is bilingual in English and French, has at least 1-2 years of customer service experience, and is proficient in Microsoft Office. A comprehensive benefits package is offered, starting from day 1.

Benefits

Comprehensive benefits package

Remote work flexibility

Professional development opportunities

Qualifications

• 1-2 years of customer service experience required.
• Proficient with Microsoft Office Suite.
• Good communication skills necessary.

Responsibilities

• Process inbound customer orders and inquiries.
• Maintain excellent customer relations and service.
• Utilize technology while interacting with customers.

Skills

Bilingual, English / French

Customer service experience

Microsoft Office Suite proficiency

Problem solving skills

Interpersonal skills

Education

High school diploma or equivalent

Post-secondary degree or diploma

Tools

Customer Service software (SAP, CRM)

Job description

A leading global service company is seeking a Bilingual Customer Service Agent in Montreal. In this role, you will assist customers with their inquiries and orders in a remote work setting. The ideal candidate is bilingual in English and French, has at least 1-2 years of customer service experience, and is proficient in Microsoft Office. A comprehensive benefits package is offered, starting from day 1.