Remote Bilingual Customer Care Agent (EN/FR)

SSENSE; Montreal; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A global technology platform in Montreal is seeking a dedicated Customer Service Representative to provide exceptional service to upscale international clientele via phone, email, and chat. The ideal candidate will possess a minimum of 2 years' experience in customer service, be bilingual in French and English, and have a keen interest in fashion. This role offers hybrid work flexibility and comprehensive benefits including health coverage and employee discounts.

Benefits

Extended health and dental benefits

Parental top up program

Generous Employee Discount

Telemedicine access

Savings and retirement plan matching

Gender Affirmation Coverage

Opportunity to work with cutting edge technologies

Qualifications

• Minimum of 2 years of customer service experience in a call center environment.
• Excellent written and verbal communication skills in French and English.
• Interest in fashion and products.

Responsibilities

• Provide exceptional service to international clientele via phone, email, and chat.
• Assist 40-50 customers a day and meet daily KPIs with a 94% satisfaction score.
• Collaborate with colleagues to resolve customer complaints.

Skills

Customer service experience

Bilingual communication (French and English)

Tech savvy

Multitasking ability

Tools

Zendesk

Talkdesk

Slack

Gmail

Job description

A global technology platform in Montreal is seeking a dedicated Customer Service Representative to provide exceptional service to upscale international clientele via phone, email, and chat. The ideal candidate will possess a minimum of 2 years' experience in customer service, be bilingual in French and English, and have a keen interest in fashion. This role offers hybrid work flexibility and comprehensive benefits including health coverage and employee discounts.