Remote Bilingual Customer Advocate (EN/FR)

NTT DATA, Inc.; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A global technology services leader is seeking a Remote Bilingual Customer Service Representative (English/French) to provide exceptional service as the first point of contact for customers. The ideal candidate will demonstrate a passion for customer satisfaction, strong communication skills, and the ability to resolve complex inquiries. This full-time remote role offers a pay range of $16.20 - $18.50 per hour.

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• Prior experience in an interactive customer service environment.
• Ability to handle sensitive customer inquiries professionally.

Responsibilities

• Deliver exceptional service by accurately assessing customer needs.
• Respond to complex customer inquiries and document interactions.
• Maintain confidentiality and adhere to service guidelines.

Skills

Customer satisfaction excellence

Oral and written communication skills

Ability to resolve complex inquiries

Positive attitude

Tools

PC proficiency

Job description

A global technology services leader is seeking a Remote Bilingual Customer Service Representative (English/French) to provide exceptional service as the first point of contact for customers. The ideal candidate will demonstrate a passion for customer satisfaction, strong communication skills, and the ability to resolve complex inquiries. This full-time remote role offers a pay range of $16.20 - $18.50 per hour.