Remote Bilingual Customer Advocate (EN/ES)

Concentrix; Sarnia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a remote Customer Service Representative who is bilingual in English and Spanish. You will provide exceptional support via inbound calls while assisting customers with their inquiries. Ideal candidates will have outstanding communication skills, over a year of customer service experience, and a strong motivation to learn new technologies. The role offers flexible work hours and opportunities for career growth.

Benefits

Medical, dental, and vision insurance

Paid training

Performance-based incentives

DailyPay enrollment option

Health and wellness programs

Mentorship programs

Work-from-home convenience

Qualifications

• 1+ year of customer service experience.
• Fluent in Spanish and English required.
• Strong computer skills and a quiet working environment needed.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Help customers resolve basic technical issues.
• Deliver expert customer experiences with a smile.

Skills

Fluent Spanish

Fluent English

Customer service experience

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

A leading customer service company is seeking a remote Customer Service Representative who is bilingual in English and Spanish. You will provide exceptional support via inbound calls while assisting customers with their inquiries. Ideal candidates will have outstanding communication skills, over a year of customer service experience, and a strong motivation to learn new technologies. The role offers flexible work hours and opportunities for career growth.