Remote Bilingual CSR - Inbound/Outbound Support

Contact Centre Growth Corp Inc; Halifax; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company is seeking remote customer-oriented service representatives to provide high-level solutions to customers. Responsibilities include handling inbound and outbound calls, ensuring customer satisfaction, and maintaining accurate records of interactions. Candidates should possess strong communication skills, at least one year of call center experience, and be computer literate. Bilingual candidates (English and French) are preferred.

Qualifications

• At least one year of previous high-volume call center experience.
• Proficient in typing and working with Microsoft Office.
• Must be computer literate and able to learn new software quickly.

Responsibilities

• Manage large amounts of inbound and outbound calls.
• Handle customer complaints and provide resolutions.
• Keep records of customer interactions and process accounts.

Skills

Customer support experience

Strong communication

Active listening

Problem-solving

Job description

A leading company is seeking remote customer-oriented service representatives to provide high-level solutions to customers. Responsibilities include handling inbound and outbound calls, ensuring customer satisfaction, and maintaining accurate records of interactions. Candidates should possess strong communication skills, at least one year of call center experience, and be computer literate. Bilingual candidates (English and French) are preferred.