Remote Bilingual CSM (French) – Higher Ed Growth

Acuity Insights; Toronto; Remote; CAD 80,000 - 85,000; Full time

Job summary

A progressive educational tech firm is seeking a Bilingual Customer Success Manager to support French-speaking partners in higher education. The role involves managing partnerships, driving growth, and ensuring retention through consultative expansion. You will collaborate with various teams and contribute insights to enhance product offerings. This fully remote position offers a salary of $80,000–$85,000 CAD, with a variable component tied to retention outcomes, and a comprehensive benefits package.

Benefits

Learning budget of $3,000 annually

Employee stock options

Generous time off policies

Comprehensive health coverage

GRSP matching program

Parental leave top-up

Qualifications

• Fluent in French and English.
• Experience managing accounts with renewal targets.
• Represented clients with Product and Engineering.
• Used insights to guide client decisions.
• Resilience in ambiguity and quick adaptability.

Responsibilities

• Support French-speaking partners with their needs.
• Manage renewals and guide partners through migration.
• Lead renewal conversations and identify growth opportunities.
• Drive measurable expansion and contribute to retention goals.
• Engage with various teams to achieve partnership success.

Skills

Bilingual relationship builder

Retention & growth mindset

Confident advocate

Consultative partner

Adaptable problem-solver

Francophone market experience

Tools

Salesforce

ChurnZero

Job description

A progressive educational tech firm is seeking a Bilingual Customer Success Manager to support French-speaking partners in higher education. The role involves managing partnerships, driving growth, and ensuring retention through consultative expansion. You will collaborate with various teams and contribute insights to enhance product offerings. This fully remote position offers a salary of $80,000–$85,000 CAD, with a variable component tied to retention outcomes, and a comprehensive benefits package.