Remote Bilingual Call Center Specialist — Customer Support

The Sydney Call Centre; Newfoundland and Labrador; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading business process outsourcing company is seeking Remote Call Center Representatives to join their customer support team. This role involves answering customer inquiries and resolving issues efficiently. The ideal candidates are motivated, possess strong communication skills, and thrive in a fast-paced, remote environment. This opportunity offers a competitive compensation package, including paid time off, health benefits, and incentives for performance.

Benefits

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Career Growth Opportunities

Fun, Engaging Work Environment

Qualifications

• 1+ year of experience in a call center or customer service role.
• Ability to manage time effectively in a remote setting.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently.
• Document all interactions accurately in the CRM.
• Meet or exceed performance metrics.

Skills

Excellent verbal communication

Excellent written communication

Multitasking

Computer proficiency

Customer service skills

English language fluency

Spanish language fluency

Education

High school diploma/GED

Job description

A leading business process outsourcing company is seeking Remote Call Center Representatives to join their customer support team. This role involves answering customer inquiries and resolving issues efficiently. The ideal candidates are motivated, possess strong communication skills, and thrive in a fast-paced, remote environment. This opportunity offers a competitive compensation package, including paid time off, health benefits, and incentives for performance.