Remote Bilingual Banking Contact Centre Manager — Lead Team

Canadian Imperial Bank of Commerce; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian bank is seeking a team leader to manage a diverse, high-performing group focused on client experience. The ideal candidate will have proven experience in team management, bilingual in French and English, and hold relevant securities certifications. This role offers competitive compensation, comprehensive benefits, and the opportunity for remote work with some on-site requirements.

Benefits

Comprehensive benefits program

Defined benefit pension plan

Employee share purchase plan

Paid personal growth day

Supportive work environment

Qualifications

• Proven experience in people management and leading high-performing teams.
• Bilingual fluency in French and English to serve diverse client needs.

Responsibilities

• Lead and develop a diverse, high-performing team.
• Foster a client-first culture emphasizing relationship-building.
• Oversee daily operations to ensure compliance and quality.
• Provide ongoing coaching to enhance team performance.
• Manage risk and ensure compliance with internal controls.

Skills

People management

Bilingual fluency in French and English

Relationship-building

Coaching and development

Education

Completion of the Canadian Securities Course (CSC) or IFIC

CIRO-ID accreditation

Wealth Management Essentials (WME)

Job description

A leading Canadian bank is seeking a team leader to manage a diverse, high-performing group focused on client experience. The ideal candidate will have proven experience in team management, bilingual in French and English, and hold relevant securities certifications. This role offers competitive compensation, comprehensive benefits, and the opportunity for remote work with some on-site requirements.