Remote Bilingual Automotive Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada is seeking candidates for a Customer Support position. The role involves providing exceptional inbound support, assisting customers with technical issues, and managing information efficiently. Required qualifications include fluency in English, German, and French, along with at least 1 year of customer service experience. The position offers work-from-home flexibility and a comprehensive benefits package, fostering a supportive and inclusive work environment.

Benefits

Performance-based bonuses

Comprehensive benefits package

Career advancement opportunities

Work-from-home flexibility

Supportive company culture

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Familiarity with technology.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in French

Fluency in German

Strong computer navigation skills

Multitasking abilities

Education

High school diploma or GED

Job description

A leading customer service company in Canada is seeking candidates for a Customer Support position. The role involves providing exceptional inbound support, assisting customers with technical issues, and managing information efficiently. Required qualifications include fluency in English, German, and French, along with at least 1 year of customer service experience. The position offers work-from-home flexibility and a comprehensive benefits package, fostering a supportive and inclusive work environment.