Remote Bilingual Auto Tech Support Specialist (Fr/Eng)

Concentrix; Oshawa; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service company is seeking a Customer Service / Tech Support Representative to provide technical assistance in a bilingual environment (English/French). The role involves resolving customer inquiries related to automotive products via calls and online channels. Candidates should possess a Class A Automotive License and have significant experience in automotive repairs. The position offers a competitive salary and various employee benefits.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Mentorship programs

DailyPay enrollment option

Health and wellness programs

Qualifications

• 5 years automotive experience with repairs/diagnostics required.
• Strong computer software skills are necessary.

Responsibilities

• Engage with customers through inbound and outbound calls.
• Diagnose problems using a systematic listening and probing approach.
• Handle contacts from Automotive dealerships across Canada & the US.
• Perform follow-ups and close cases as required.
• Deliver expert customer experiences.

Skills

Fluent in English and French

Strong communication skills

Effective diagnostic aptitude

Strong aptitude for technical/mechanical repairs

Time management skills

Education

Class A Automotive License (310s – Red Seal)

Valid Driver’s License

Job description

A global customer service company is seeking a Customer Service / Tech Support Representative to provide technical assistance in a bilingual environment (English/French). The role involves resolving customer inquiries related to automotive products via calls and online channels. Candidates should possess a Class A Automotive License and have significant experience in automotive repairs. The position offers a competitive salary and various employee benefits.