Remote Beauty Chat Lead & QA Supervisor

Brand Momentum Inc.; Canada; On-site; CAD 60,000 - 76,000; Full time

Job summary

Brand Momentum Inc. is seeking a Beauty Digital Agents & Chat Supervisor to lead the live chat support team remotely, ensuring a seamless customer experience across digital channels.

You will manage day-to-day operations, schedule a workforce of 10+ chat agents, monitor real-time queues, and uphold service standards.

The role emphasizes QA coaching, reporting, and continuous process improvements to optimize response times and resolution quality.

Responsibilities

• Oversee day-to-day operations of the live chat support
• Lead a team of 10+ chat agents and manage workforce scheduling
• Oversee real-time queue operations and service standards
• Implement quality assurance, coaching, and performance reporting
• Drive continuous process improvement and customer experience enhancements

Job description

Brand Momentum Inc. is seeking a Beauty Digital Agents & Chat Supervisor to lead the live chat support team remotely, ensuring a seamless customer experience across digital channels.

You will manage day-to-day operations, schedule a workforce of 10+ chat agents, monitor real-time queues, and uphold service standards.

The role emphasizes QA coaching, reporting, and continuous process improvements to optimize response times and resolution quality.